FAQ
How can I track my order?
Once your order has shipped, you will receive an email with your tracking information. You can use this information to monitor the status of your shipment.
Where can I find my order number?
Your order number can be found in your purchase confirmation email sent after completing your order. If you cannot locate it, please check your spam/junk folder or contact our customer service
What happens if my product arrives damaged or in poor condition?
If your product arrives damaged, please follow these steps:
1. Take clear photos of the item and its packaging.
2. Contact our customer service team via email immediately, including the photos and order details.
3. Our team will verify the issue and provide further instructions.
4. If approved, we will initiate the return process and provide a prepaid return label.
5. Once the item is received and inspected, a refund will be issued to your original payment method.
For any concerns, please reach out to our support team for assistance.
How long does shipping take?
Processing time varies, but standard shipping takes 4-6 business days and express shipping 2-3 business days.
Do you offer international shipping?
Currently, we only ship within the United States.
What is your return policy?
Returns are accepted within 5 days of delivery. Items must be in original packaging and undamaged.
How do I start a return?
Contact our customer service team to receive a return label via email.
When will I receive my refund?
Once your return is received and inspected, a refund will be processed to your original payment method. Processing times vary based on your bank’s policies.
How should I care for my item?
Most of our products are for decorative use only and not machine washable. Please check product details for specific care instructions.
Let me know if you'd like more questions
What should I do if my doll gets wet?
If your doll gets wet, follow these steps to prevent damage:
- Let it air dry naturally in a well-ventilated area for several days.
- Avoid direct heat sources like hair dryers or radiators, as they may cause fabric damage or shrinkage.
- Ensure it is fully dry before storing or displaying to prevent mold or odors.
For best results, handle your doll with care and keep it away from water.